David Menninger's Analyst Perspectives

Analytics for IT: Cobbler’s Children Need Shoes

Posted by David Menninger on Apr 29, 2011 7:49:11 AM

As part of our largest-ever research study on business analytics, which surveyed more than 2,600 organizations covering the maturity and competency of business, IT and vertical industries, we looked at how IT is applying analytics to support their own business activities. One of the things we found is that, charged with enabling business units to use information systems as effectively as possible, the IT department, like the shoemaker’s barefoot children in the old tale, typically stands last in line for resources to manage its own performance. In trying to understand and tune the collection of networking and operating systems, middleware and applications an enterprise needs to operate, IT professionals usually have to make do with small sets of historical data stored in spreadsheets and data warehouses and marts that are not as well managed as the systems they maintain to support the business. In most cases IT cannot apply the same level of analytics to its own operations that it provides to business units. This also has effects beyond IT itself: To the extent that the result is subpar performance of its core information systems, the business will suffer.

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Topics: Predictive Analytics, Analytics, Business Analytics, Business Intelligence, Business Performance, Information Applications, Information Management, Information Technology, IT Analytics, IT Service Management, ITIL, ITSM, IT Performance Management (ITPM)

Predictive Analytics Are on the Rise

Posted by David Menninger on Apr 20, 2011 8:07:48 AM

In various forms, business intelligence (BI) – as queries, reporting, dashboards and online analytical processing (OLAP) – is being used increasingly widely. And as basic BI capabilities spread to more organizations, innovative ones increasingly are exploring how to take advantage of the next step in the strategic use of BI: predictive analytics. The trend in Web searches for the phrase “predictive analytics” gives one indication of the rise in interest in this area. From 2004 through 2008, the number of Web search was relatively steady. Beginning in 2009, the number of searches rose significantly and has continued to rise.

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Topics: Predictive Analytics, Predixion, R, Revolution Analtyics, Sales, Sales Performance, SAS, Social Media, Supply Chain Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Business Technology, CIO, Cloud Computing, Customer & Contact Center, Financial Performance, IBM SPSS, Information Builders, Information Technology, KXEN, Netezza, Oracle, Workforce Performance

The Information Management Technology Revolution in 2011

Posted by David Menninger on Apr 1, 2011 7:33:05 AM

The information management (IM) technology market is undergoing a revolution similar to the one in the business intelligence (BI) market. We define information management as the acquisition, organization, control and use of information to create and enhance business value. It is a necessary ingredient of successful BI implementations, and while some vendors such as IBM, Information Builders, Pentaho and SAP are in addition integrating their BI and IM offerings, each discipline involves different aspects of the use of information and will require it sometimes integrated and sometimes separate.

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Topics: Data Quality, Social Media, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Technology, CIO, Complex Event Processing, Data Governance, Data Integration, Information Management, Information Technology, Operational Intelligence, IT Performance Management (ITPM)