PivotLink introduced version 5 of its Business Intelligence (BI) product, which it delivers in the cloud computing environment and available through software as a service (SaaS) at its user conference. Demonstrating one of the unique benefits of providing it a SaaS approach, PivotLink did not require any of the attendees to request a download, get a new license file or do any type of software upgrade to receive the new version. It had already been done for them. One purpose of the conference was to inform customers of the new features they now had at their disposal. Any enterprise that has had to coordinate a major software upgrade should appreciate the time savings SaaS can provide on normal software maintenance activities. Our recent benchmark research on business data in the cloud indicates that companies are adopting SaaS-based products to varying degrees across all the lines of business.
Topics: Retail Analytics, SaaS, Sales Performance, Supply Chain Performance, Business Analytics, Business Intelligence, Business Performance, Cloud, Customer & Contact Center, Financial Performance, Workforce Performance